• Professional Cleaning Services in Bay Area
Facebook Instagram Google Envelope
Bold purple text reading "HELP HOUSE CLEANING" on a transparent background.
Get An Estimate

Terms and Conditions of Service

Help House Cleaning – Terms & Conditions of Service

Thank you for choosing Help House Cleaning. We’re honored to serve you and are committed to providing reliable, professional, and high-quality cleaning services with full transparency and care.

This document outlines important policies designed to ensure a positive, respectful, and consistent service experience. By booking with us, you agree to the terms outlined below.

Sincerely,
Maria Fiche
Help House Cleaning Team

OUR MISSION

To create cleaner, healthier, and more organized homes, so our clients can enjoy peace of mind, reclaim time, and focus on what matters most.

OUR VISION

To be the top choice for residential cleaning by delivering exceptional service with professionalism, integrity, and compassion—one spotless home at a time.

SERVICE AGREEMENT SECTIONS

  1. Client Responsibilities

  2. Property Access

  3. Payments & Charges

  4. Cancellations & Rescheduling

  5. Ethics & Non-Compete Policy

  6. Contact Information

  7. Cleaning Supplies & Equipment

  8. Add-On Services & Pricing

  9. Laundry Policy

  10. Service Exclusions

  11. Satisfaction Guarantee

  12. Liability & Damage Disclaimer

  13. Pet Policy

  14. Final Considerations

1. CLIENT RESPONSIBILITIES

Before each visit, please:

  • Clear clutter from floors and surfaces

  • Secure fragile or valuable items

  • Provide paper towels and trash bags

  • Ensure safe access and a hazard-free environment

2. PROPERTY ACCESS

  • Entry options include door code, garage code, lockbox, or temporary key

  • If we are unable to access your home on the scheduled date, the full service fee will apply

  • We prefer not to keep physical keys

3. PAYMENTS & CHARGES

  • A valid credit/debit card is required to schedule service

  • A pre-authorization hold is placed one day prior to your appointment

  • Final charges occur only after the cleaning is completed

  • A 5% late fee applies to payments overdue by 7+ days

  • Cleaners are not responsible for payment processing or questions

4. CANCELLATIONS & RESCHEDULING

  • Cancel or reschedule with at least 1 full business day notice

  • Same-day cancellations or lockouts are charged in full

  • For Monday appointments, cancellations must be made by the preceding Saturday

  • Missed recurring appointments will be charged at the next higher frequency rate (weekly → bi-weekly → monthly)

  • Services skipped for more than 4 weeks revert to the one-time rate

5. ETHICS & NON-COMPETE POLICY

All team members have signed a Non-Compete Agreement. Cleaners are not permitted to work privately for clients during or up to 12 months after their contract with Help House Cleaning.

If approached by a cleaner offering private services, please notify us immediately.

6. CONTACT INFORMATION

Phone/Text: (650) 999-3428
Email: info@helphousecleaning.com
Business Hours:
Mon–Fri: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM

Messages received outside of business hours will be returned the next business day.

7. CLEANING SUPPLIES & EQUIPMENT

We provide all necessary supplies and tools including vacuums, mops, gloves, and eco-friendly products.

If you’d like us to use your supplies, they must be:

  • Clean and functional

  • Provided with prior notice

We are not liable for any damages caused by using client-supplied equipment or products. The satisfaction guarantee does not apply if client materials are used.

Please provide paper towels and trash bags.

8. ADD-ON SERVICES & PRICING

  • Refrigerator (full clean): +$40 each

  • Freezer: +$30 each

  • Oven Interior: +$40 each

  • Garage: +$70+

  • Dishes (per full sink): +$40

  • Blinds: +$8 each

  • Interior windows: +$10 each

  • Sweeping/Vacuuming balcony/patio: varies – ask for quote

  • Move-in/out or one-time cleanings: $250 full upfront payment required

We do not clean:

  • Blood, vomit, human or pet waste

  • Infestations (roaches, fleas, spiders, etc.)

  • Mold or other biohazards

9. LAUNDRY POLICY

We do not offer personal laundry service. However, we can wash one load of bed linens or towels if:

  • Washer and dryer are on-site

  • Detergent is provided by the client

10. SERVICE EXCLUSIONS

Our team does not perform the following:

  • Cleaning of extreme clutter or trash

  • Exterior window cleaning

  • Cleaning with ladders above 2 steps

  • Moving or lifting items over 25 lbs

  • Washing walls, removing paint

  • Polishing hardwood floors

  • Handling TVs, monitors, or electronic screens

  • Cleaning animal waste or biological hazards

11. SATISFACTION GUARANTEE

If you are not satisfied, please notify us within 24 hours. We will:

  • Schedule a free redo focusing only on the areas of concern

  • Additional tasks during the redo may incur extra charges

Requests made after 24 hours will not qualify for a redo. Refunds are not issued.

12. LIABILITY & DAMAGE DISCLAIMER

We are not responsible for damage caused by:

  • Faulty installations or aging items (e.g., blinds, flooring, appliances)

  • Fragile items or surfaces that degrade naturally over time

  • Sentimental or high-value pieces—we recommend handling those personally

Clients are responsible for informing us in writing of any sensitive items.

13. PET POLICY

Please secure your pets during cleaning.
We do not clean litter boxes, pet waste, vomit, or urine.

Our cleaners are not trained or equipped to handle biological hazards involving animals.

14. FINAL CONSIDERATIONS

  • Bookings are made on a first-confirmed basis

  • Room count must be accurate; extra rooms (home offices, laundry rooms, etc.) will be billed accordingly

  • We do not offer partial cleanings unless arranged in advance

  • Every visit includes full-property cleaning—no room rotations

  • All first-time clients must begin with a deep cleaning

  • Some homes may require organizational prep before cleaning begins

Scroll to Top